Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligible for returns, for products that are new or used several times

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {Address: 98/13/14 Thông Thiên Học Đà Lạt Lâm Đồng Việt Nam)

Change of mind

Within 24 hours, if you change your mind and don’t want to buy anymore, you can send us a request, the money will be refunded to you, there will be no fees

Damaged on arrival, Never arrived

If the product is damaged in transit or the product does not reach you within 40 days contact us immediately for a refund and you will not be charged any fees.

Wrong product

If we send the wrong product to your order, you can contact us to exchange or refund according to your request, with no additional fees.

Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: ([email protected])

You will not bear any costs when returning or exchanging the item

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What do you need to do to receive refunds and returns from us?

_ Step 1: Check if our terms are correct

_ Step 2: Take a picture with your order number and name that you ordered from us email below: [email protected]

_ Step 3: within 23h we will confirm and we will refund your original payment method and guide you to return the item

_We will send you a notification via email about the refund as well as the way to return the product, the refund will depend on how fast or slow your bank is.

Note: To avoid scams do not self-refund before we confirm to make sure everything is correct, we will not refund

Need help?

Contact us at [email protected] or +84 963968993 for questions related to refunds and returns.